ARTWORK
In cases where artwork is required, PC formatted artwork should be submitted in Vector format with all components converted to curves or outlines. Preferred file extensions are: CDR, EPS, AI or PDF. Artwork will be forwarded for approval prior to production. Delivery dates may be extended based on late receipt of signed confirmation.
CANCELLATIONS
Any cancellations on orders will be subject to all production costs incurred to date.
COLOUR MATCH
Colour match for enameling is a visual "as close as possible" to samples provided or Pantone numbers. Additional charges may occur for custom colour mixing.
DELIVERY TIME
Due to increased demand on production in the months of May and June, we require that the following timelines are met so we can guarantee delivery in time for your event date:
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PRODUCT
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DEADLINE FOR QUANTITIES
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DEADLINE FOR INSCRIPTIONS
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Crested Keepsake Plaques
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4 weeks prior to event
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2 weeks prior to event
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18x36 Walnut-Finished Recording Plaque
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4 weeks prior to event
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N/A
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Sublimated and Lasered Keepsake Plaques
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3 weeks prior to event
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2 weeks prior to event
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Year-at-a-Glance Recording Plaques
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3 weeks prior to event
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2 weeks prior to event
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7” Cast Name Bars
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N/A
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4 weeks prior to event
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Custom Inscription and Oversized Inscription
Plates
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N/A
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2 weeks prior to event
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Academic, Sports, and Garland Medallions
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3 weeks prior to event
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2 weeks prior to event
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TVDSB Medallions
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4 weeks prior to event
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2 weeks prior to event
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Custom Cast Medallions
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4 weeks prior to event
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2 weeks prior to event
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Trophies
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3 weeks prior to event
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2 weeks prior to event
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*** Please allow 2
business days for shipping and 3 business days for items requiring new artwork.
If we do not receive orders according to the above timelines, we cannot guarantee that your order will be received prior to your event date.
INSCRIPTIONS
All text for inscriptions must be submitted electronically through the TVDSB quoting website. Pricing includes inscriptions unless otherwise noted. We do not accept engraving, personalization or inscription information by fax or over the telephone.
FINISHES
Cast metal items are available in fine pewter and base metal electroplated in antique brass, silver, and copper finishes as well as bright gold, nickel and copper. Gold tone and silver tone refer only to the colour of the inscription plate not the substrate. Solid brass and brass, solid walnut and walnut are deemed to be the same. Walnut finish, rosewood finish etc., refer the shade of stain not the type of wood.
OVERRUNS AND UNDERRUNS
In accordance with industry practice, a 5% over or under run constitutes completion of an order, and is invoiced accordingly. We endeavour to ship exact quantities as ordered.
PURCHASE ORDERS
In accordance with TVDSB policy, all orders MUST BE SUBMITTED VIA A PURCHASE ORDER BY THE TVDSB. This website is intended for the purposes of quote requests ONLY and submitting a quote request does not mean you have submitted an order. For more information about submitting an order, please contact the TVDSB.
PACKAGING
Pricing for most plaques, clocks & desk items include a box. Exceptions occur due to size limitations and appropriateness of the item. For example, perpetual plaques are not boxed. In certain instances gift boxes are sent separate and accompany the product. Please contact customer service for more information.
PAYMENT TERMS
Unless otherwise specified, all payment for orders will be made by the TVDSB. Invoices will be sent directly to the Accounts Payable department at the TVDSB after your order has been shipped.
PRICING
Prices shown in the price list are current, and where applicable are in accordance to Strath Craft’s tender agreement #208 with the TVDSB. Pricing for products that are not included in the tender contract are current but subject to change without notice. Prices do not include freight or applicable taxes.
PRIVACY
For information on privacy issues, please refer to our
Privacy Policy.
PROPRIETARY RIGHTS
All dies, molds, film etc. are proprietary and are for the exclusive use of the original customer. All dies, molds etc. are retained for 5 years, after 5 years inactive dies, molds etc. may be destroyed. Repeat orders may will be subject to new charges.
RETURNS
All goods must be inspected upon receipt. A factory authorization number must be obtained from customer service prior to the return of any merchandise regardless of the reason. Authorization will not be approved if 10 business days have passed since receipt of goods.
TRADEMARKS AND PROMOTION
All designs submitted and approved by our customers are deemed to be in full compliance with all existing laws of trademark, copyright, patent registration, and privacy regulations at time of submission. The customer in submitting these designs takes full responsibility for all of these issues.
We reserve the right to use any products in our promotional materials, displays or electronic marketing unless otherwise informed in writing at the time of the order. All logos, designs, insignia, trademarks etc., shown are shown for illustration purposes only and are not for resale, nor are they to be construed as product or brand endorsement by or for the trademark owner.
The customer assumes all liability resulting from any action or demands brought forward in a trademark, copyright, registration marks or patent infringement or dispute.
SHIPPING
In accordance with Strath Craft’s tender contract #208 with the TVDSB, a flat rate of $10 for recipients located within the London, Ontario city boundaries, or $18 for recipients located outside the London, Ontario city boundaries will be applied to all orders.
In the case of goods damaged in transit, it is the responsibility of the customer to claim with the carrier. Please keep all packaging for their inquiry.
VARIATIONS
The actual sizes of products pictured in this catalogue may be larger or smaller than illustrated. The measurements given are approximate and slight variations are normal. Depending on the manufacturing process, some products will show slight imperfections that are inherent in natural products such as wood. Many items are handcrafted and reflect the individual workmanship that is the hallmark of each item. Colours and finishes can vary slightly in appearance from the catalogue picture. This may be due to changes in component suppliers, availability of components or manufacturing technique and does not alter the overall quality of the item.
