Frequently Asked Questions

Want to speak to a human? Call 1-877-667-1103, we’re happy to help!

Activating Your Account and Logging In:

1.     Do I need to set up an account to request a quote?

Yes – but it will only take a minute, promise! Each school has custom designs and order histories associated with their accounts to make the quoting process easier.

2.     Do I need to add my personal contact information to request a quote?

No – we will automatically send all correspondence to the school’s public email address. If you would prefer to receive correspondence to your own TVDSB email address, you can add your contact information to the Contact to be CC’d on Correspondence portion of the Profile page.

3.     Why do I have to use my school’s public email address to log in? Can I just use my personal email address?

The reason we ask for the school’s public email address is to ensure that other teachers can access the school’s award account if someone new takes on the responsibility for ordering awards next year.

Once you’ve logged in, you can add your own TVDSB email address to the account so that you receive emails directly.

Selecting Products for Your Quote Request:

4.   Where do I find what awards my school received last year?

Once you’ve logged in, visit your account and select your order history. This will bring you to a page that showcases all awards your school has ordered in the past two years organized by event.

If you’d like to request a quote for the same awards as last year, click the "SELECT ALL IN EVENT" button to select the items and click the "DUPLICATE SELECTED ITEMS" button to add those items to your current active quote request.

Once you’ve added your items, you only need to adjust the quantity and inscription information for your .

5.     I don’t see the product that I’m looking for on the PRODUCTS page.

If you’re unable to find a product that you’ve ordered in the past, or if you’re looking for something that we don’t offer on our webpage, contact us and we’d be happy to assist you with a custom order!

Adding New Designs and Custom Products:

6.     How can our school have a custom crest and/or medallion design set-up?

Click here to start the process.  Make sure to include the Size, Metal Finish, and whether you need your medallion/crest painted then attach your artwork and a customer service representative will get back to you with a quote.

7.     Are there additional set-up charges for custom cast items?

No – we do normally charge a set-up fee and cumulative art charges for custom items, but we waive this fee for our TVDSB customers.

8.     I don’t have artwork. Can I still get a crest or medallion designed?

Of course! The better the artwork, the faster the design process, but we have our own graphics team that can work with as little as a concept.

If you don’t have artwork, but have an idea of what you’d like the crest or medallion to look like, simply enter a description in the text box provided on the Custom Products page. Our graphics people will be in touch if they need any more details.

9.     How can I be sure I am selecting the correct plate material for my inscription plate?

If you’re ordering inscription plates for hall plaques that need to match previous years, the best way to make sure you’re selecting the correct material and size is to duplicate your previous year’s order.

If this item was not ordered last year, contact us and we will be able to help you.

Adding Inscriptions:

10.   Do I have to type out all the names for the inscriptions on every award?

To keep errors to a minimum, we ask that you provide us with the inscription details in the inscription section associated with each item you are having quoted.

If you already have an electronic document with the names listed, you can copy and paste them into the text box to save time.

Quote and Order Submission Timelines:

11.    What are the timelines for ordering?

Production times vary based on which products you are ordering. Some of our items can be produced on a tight turnaround, but other products require weeks of lead-time since they are made in-house and hand-painted. Below (Table 1) is a chart displaying the timelines for each product. Orders placed after these deadlines cannot be guaranteed to arrive in time for your event.

Table 1

12.    What if I don’t know all the recipient names two weeks prior to my event?

We will do our best to accommodate rush inscription orders, but cannot guarantee delivery in time for your event if we don’t have the inscription information prior to two weeks before your event date.

13.    Grad is tomorrow and I forgot a name!?!? What do I do?

Chances are we can make something work. Contact us and we will work with you to get a rush order through if possible.

14.    Should I place an order if I know the quantities I want to order but not the inscription information?

Yes, definitely! Even if we don’t have all the inscription information for your order, we can still make sure we have everything in stock and get started on making the crests and medallions etc.  

15.    What is the process for art approval?

After we have received a purchase order from the TVDSB and have moved your order to production, our graphics department will email you with the artwork for each item you’ve ordered.

It is your responsibility to check the spelling on each inscription and let us know if anything needs to be changed. Once you’ve approved the artwork, we will proceed with producing your order.

Placing an Order:

16.    What is the difference between requesting a quote and placing an order?

A quote is an outline of what items will cost if you place an order. AN ORDER CAN ONLY COME IN THE FORM OF A PURCHASE ORDER FROM THE TVDSB. Before the TVDSB will issue a PO, you must enter a requisition into the TVDSB webstore based on the information you receive in your quote summary.

17.    I’ve submitted my quote request. Do I have to do anything else?

Yes – once you’ve received your quote, you need to enter a requisition at the TVDSB webstore. After your requisition has been placed, the TVDSB will send Strath Craft a purchase order. ONLY AFTER WE HAVE RECEIVED A PURCHASE ORDER FROM THE TVDSB, CAN WE BEGIN PRODUCING YOUR ORDER. If you delay or forget to enter your web requisition and we do not receive a purchase order, we cannot proceed with the production of your order.

18.    How do I know that you’ve received a PO from the Board and that my order is being produced?

After we have received a purchase order, we will process your order and send you a confirmation email with a summary of your order and the purchase order number that is associated with your order. If you do not receive a confirmation email and order summary, we have not begun production on your order.

19.    How do I enter a requisition at the TVDSB webstore?

For information about how to enter a web requisition through the TVDSB webstore, please contact the TVDSB directly.

Making Changes to Your Quote or Order:

20.    I’ve submitted my QUOTE REQUEST but have decided not to proceed with an order. How do I cancel it?

If you have not entered your requisition through the TVDSB webstore, then you don’t have to do anything to cancel your quote request. We only produce your order if we have received a PO from the TVDSB.

21.    How do I make changes to my Quote Request after I’ve submitted?

Once you have submitted your quote request, you will not be able to make changes through the website.

If you have noticed an error on your quote request after you have submitted, please contact us so we can make the change for you.

If you need a quote for additional items, you can submit additional quote requests without having to make changes to your original request.