Temporary Troubleshooting:
If you are still unable to login, please email rprado@strathcraft.com so we can resolve the issue. Remember to tell us the school you're
representing.
Note that
we have reverted all school email logins to the domain @tvdsb.ca
First time signing in? Follow these steps:
1. Enter your
school’s email address in the Account Sign In field.
2. Click the “Activate”
button - you DON'T have to enter a password yet.
3. Check the email
provided for an activation email.
4. Click the link
to activate your school’s account and set your password.
5. Set your
password and login.
Having some
questions? Things You Should Know About Ordering Awards from
this Webstore
Editing Orders:
· An order placed on our website is editable and will be saved on your account and available for editing until we receive the purchase order from the board.
· If you need to change something after that, please email us.
Production
Start Date:
·
Production
begins once we receive the purchase order from the TVDSB board.
·
Upon
receipt, we can commence pulling materials, creating proofs, and proceeding
with production.
·
Exception
in cases where payment does not need to be processed through the TVDSB board,
please contact us to let us know.
Emailing
Names for Awards:
·
Please
organize the names in a file that can be digitally copied and pasted, such as
Excel, Word, PDF, or within the body of an email.
·
Sending
photos or scans may result in longer processing times and increase the
possibility of misspellings during production.
Changes to
Purchase Orders:
·
We can only
request updates on quantities or pricing.
·
For new
items, a new purchase order from the TVDSB board is required.
Submitting
Inscription Names:
·
It's
advisable NOT to wait until you have all the names for inscriptions.
·
Submit your
order to us and the TVDSB board as soon as possible.
·
You can
email us the list of names later, but the sooner we receive your order, the
sooner we can begin processing it.
In addition
to our website we have enthusiastic customer service representatives who are
available to assist you Monday to Friday between 9am and 4pm.
Feel free
to give us a call at (519) 686-1891 if you have any questions!